Refund Policy
Thank you for choosing Optimista Training and Development India Pvt Ltd. We strive to ensure the satisfaction of all our customers with our training and development programs. If you are not entirely satisfied with your purchase, we're here to help.
- You have notified us of your request for a refund within days of the purchase date.
- You have not completed more than [percentage]% of the training program for which you are seeking a refund.
- Your reason for seeking a refund falls within one of the acceptable refund circumstances outlined below.
- Technical Issues:If you encounter technical difficulties that prevent you from accessing or completing the training program.
- Content Dissatisfaction:If you find that the content of the training program does not meet your expectations or does not align with the description provided.
- Completed Training Programs: Refunds will not be issued for training programs that have been fully completed.
- Downloadable Content: Any downloadable materials or resources provided as part of the training program are non-refundable once accessed or downloaded.
- Promotional Offers: Refunds will not be provided for purchases made during promotional periods unless explicitly stated otherwise.
Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
Acceptable Refund Circumstances
Refunds may be issued under the following circumstances:
Non-Refundable Items
Certain items are not eligible for refunds:
Refund Process
To request a refund, please contact us at [contact email or phone number] with your purchase details and the reason for your refund request. Our customer support team will review your request and process your refund if it meets the eligibility criteria.
Refund Timeline
Once your refund request is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to be credited to your account may vary depending on your payment provider's policies.
